The clean tap water and sanitary sewer service provided by Hilton Head PSD are vital to public health in our community. The PSD team is committed to the continuity and effectiveness of our water and sewer systems in the face of all hazards, including the coronavirus pandemic. Your tap water is safe. Continue to use your tap water and sewer service as normal. In order to keep our staff and community safe at this time, the PSD’s Customer Service Center is closed to walk-in service.
Our drive-thru service is open on a limited basis. Because of the importance of hand washing and sanitation at this time, the PSD will not be shutting off any customers’ water until further notice. Our technicians remain available to assist you with emergency water and sewer service calls 24 hours a day. Please limit any calls for service to emergencies only, which means lack of water or a sewer backup.
According to the U.S. EPA and other public health agencies, coronavirus has not been detected in any drinking-water supplies and is not understood to be transmitted via tap water nor sewerage systems. The virus is known to be effectively removed through the utility’s standard chlorination of tap water and our maintenance of appropriate chlorine residual in the drinking water distribution system. Standard wastewater treatment processes, such as those conducted by the PSD at our Recycled Water Plant on Oak Park Drive, are known to remove coronavirus and other pathogens. Recent studies have found that coronavirus is even more susceptible to our treatment processes than other pathogens we fight every day through our treatments.
Bill payments can be made online at www.hhpsd.com, by phone at (843) 681-5525, by mail (Hilton Head PSD, P.O. Box 21264, Hilton Head Island, SC 29925), or using our secure drop-box at our Customer Service Center at 21 Oak Park Drive. Please remember to include your payment stub, or your name, account number, address, and phone number with all payments.
PSD’s Bucks for a Better Island program is helping our neighbors in need
Bucks for a Better Island is the PSD’s utility bill round-up program. Customers contribute more than $50,000 annually to Bucks for a Better Island by rounding up their monthly or quarterly utility bills to the next-highest dollar. Donations are directed The Deep Well Project, which helps qualified clients in need cover their PSD bill. Bucks for a Better Island donations also are directed to Project SAFE (Sewer Access for Everyone) and the Hilton Head Water Fund, charitable funds at the Community Foundation of the Lowcountry, which help qualified homeowners connect to the public sewer and water systems. More than 90 percent of PSD customers participate in Bucks for a Better Island.
If you are someone you know is having difficulty paying your PSD bill, please contact the Deep Well Project by visiting them online at www.deepwellproject.org.