Billing and Payment Information

Payment cycle

District customers are billed monthly. Cycle 4 and Cycle 5 billing schedules are monthly.

PSD Policies & Fees

Accounts that are past due by 45 days will be disconnected. Residential tenants are required to pay a $100 deposit. Click icon for more details.

Payment Methods

Water and sewer payments can be made with cash, check, VISA or MasterCard. Click icon for more details.

Payment Methods

Payment Options

Water and sewer payments can be made via cash, check, VISA or MasterCard. To view the current rate structure, please see Water Rates & Charges.

Bank Draft

Contact the PSD or visit our online payment portal to set up this option.

In Person

Visit the payment counter or use the drive-through from 8 a.m.-4 p.m. Monday-Friday.

By Mail

Hilton Head Public Service District P.O. Box 602001 Charlotte NC 28260-2001

Drop Box

Use the drop box located next to the drive-through window. Please do not place cash in the drop box; no receipts can be issued.

Online

Login and view your account or to pay your bill. You will need to use your PayID or account number and address number.

Billing/Payment Cycle

District customers are billed monthly. The billing cycles and months associated with each cycle are as follows:

Cycle 4 Billing Schedule: Monthly

Cycle 5 Billing Schedule: Monthly

PSD Policies & Fees

Cut-Off Policy

Any account(s) that remains unpaid 45 days past the billing date will receive a delinquency notice via door hanger and will be DISCONNECTED. A $35.00 reconnection fee will be assessed and the meter may be locked due to nonpayment. Service will be restored once the delinquent balance and fees are paid.

Deposit Requirements

  • All residential tenants are required to pay a $100.00 deposit upon moving into a unit. All commercial tenants are required to pay a $200.00 deposit upon moving into a unit. Service will not be put into the tenant’s name until the appropriate deposit is paid.
  • Deposit payments must be in full; no partial payments will be accepted.
  • Homeowners are not required to pay a deposit, however, proof of ownership is required.
  • When a contractor applies for water and wastewater service for new construction, the applicable customer deposit will apply. Contractor customer deposits of $100 will be collected at the time of application. The customer deposit of $100 will be applied to the final bill upon completion of construction.

Meter Tamperings

  • If water has been turned off for non-payment, and we find that the tenant/owner has turned the water back on, the meter will be locked or removed and a $50.00 reconnect fee will be assessed.
  • Meter Tampering may result in additional legal action.

PSD Fees

  • Late Fee: The PSD charges a late fee of $5 or 2 percent of the bill amount, whichever is greater, for bills that are more than 30 days past due.
  • Returned Check Fee: The PSD charges $15 for returned checks. If a check is returned, the amount of the check will be charged back to the customer’s account and payment must be made by cash, money order, or cashier’s check within 15 business days of notification, in order to avoid termination of service.
  • Availability Fee: The PSD charges both a Water Availability Fee and a Sewer Availability Fee. These fees are charged to properties that have water and/or sewer service available, but are not connected to the systems. These fees apply to vacant lots as well as homes and businesses that are not connected to the services. A property can be charged one or both fees. All lots within 100 feet of an existing gravity or low pressure sewer main or an existing water main with the ability to provide immediate service are charged availability fees, with the following exceptions:

    • Unbuildable lots.
    • Lots without free and easy access to the nearest main.

    Unbuildable lots are: Designated Wetlands; Inundated Property; and Designated Open Space. Lots without free and easy access to the nearest main are lots within 100 feet of the main, but where no public road right-of-way nor easement exists, which therefore would require crossing another piece of property to serve the subject property.

    The Water Availability Fee is $100 per year. The Sewer Availability Fee is $300 per year.
    Availability Fees are collected through a customer’s Beaufort County property tax bill.

Customer service is available 8 a.m. to 4 p.m. Monday through Friday.

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