Customer Service

To sign up for services:

Call 843-681-5525 or toll free at 888-813-2248 or visit our office at 21 Oak Park Drive off Mathews Drive on Hilton Head. 

Signing Up for Services

Customer Service Location

Visit our office at 21 Oak Park Drive off Mathews Drive.

We are located behind Port Royal Plaza. For directions, click here.

Setting up new service?

Use the form below to initiate new residential or commercial service.

New residence in a rental property?

Use the form below to switch service to new residents in rental properties.

Customer service is available 8 a.m. to 4 p.m. Monday through Friday.

Hilton Head Public Service District Logo

Hilton Head PSD Fees

Meter Installation Fees:

Meter installation fees must be paid when the connections for service are made. A. Water Meter Installation Fee (Existing Service Line)
  • ¾” Meter: $1,020
  • 1” Meter: $1,280
  • 2” Meter with Meter Box and Backflow: $2,720
  • 3” Meter with Meter Box and Backflow: Time and Materials
B. Water Meter Installation Fee (No Existing Service Line)
  • ¾” Meter: $1,210
  • 1” Meter: $1,450
  • 2” and Above Meters: Time and Materials

Water Inspection Fee:

The PSD charges a one-time Water Inspection Fee of $100 to new customers at the time they connect to the water system. The fee covers the cost of the PSD inspecting the new connection to make sure it meets PSD requirements.

Sewer Installation Fees:

A. Sewer Service Installation Fee Individual 4 Inch Lateral: $1,200

B. Main Extensions, Laterals above 4 Inches, and Mains Greater than 6 feet in depth: Time and Materials

Sewer Inspection Fee:

The PSD charges a one-time Sewer Inspection Fee of $100 to new customers at the time they connect to the sewer system. The fee covers the cost of the PSD inspecting the new connection to make sure it meets PSD requirements.

Capacity Fees:

A Capacity Fee is a one-time charge to new development or to new customers, where money has not been previously paid, to cover the capital costs spent to provide a given service. The PSD charges both a Water Capacity Fee and a Sewer Capacity Fee. These one-time fees are charged when a property connects to the water or sewer system. In the case of new development, however, the fees are due at the time the PSD agrees to provide service.

Capacity Fee (per unit):
  • Water Capacity (House): $2,400
  • Water Capacity (Mobile Home): $1,800
  • Sewer Capacity: $3,040

The PSD offers a one-year, interest-free payment plan for Capacity Fees. The installments are placed on a customer’s utility bill.

Front-Foot Assessment:

A Front-Foot Assessment is a pro rata share of the costs associated with bringing water and/or sewer service to a particular area. For example, the costs of having to install a sewer main and/or repave a road as a result of putting sewer infrastructure into a neighborhood are divided amongst the properties receiving the sewer service. Following a project to provide water or sewer service, the Front-Foot Assessment is charged to property owners in addition to Capacity and Connection fees.

Front-Foot Assessments can vary depending upon the specifics of the project.

The PSD allows the long-term financing of a Front-Foot Assessment by placing it on a customer’s Beaufort County property tax bill over a 20-year period. When a property owner chooses this option, the PSD also allows the Capacity Fee to be financed over 20 years.