Freezing temps and your water service

The National Weather Service is forecasting near- or below freezing temperatures overnight in the Hilton Head Public Service District (PSD) service area through Tuesday.

Customers are encouraged to do the following:

  • Locate the main water shut-off valve for your home so that it can be shut off quickly in the event of a water pipe leak.
  • Disconnect garden hoses from the spigot. Turn off irrigation systems.
  • Keep a slow trickle of water flowing through faucets. This will help prevent the water in pipes from freezing.
  • Keep kitchen and bathroom cabinet doors open to allow warm air to circulate around pipes.

If pipes do freeze:

  • Shut off the water immediately. Do not attempt to thaw pipes without first turning off the main shut-off valve.
  • Thaw pipes with warm air – not direct heat. Never use any type of open flame to attempt to thaw pipes.
  • Be careful turning water back on. Once pipes are thawed, slowly turn the water back on and check pipes and joints for cracks or leaks.

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