Updated: April 6, 2026
Hilton Head Public Service District (HHPSD) is committed to ensuring that our website and digital services are accessible to all individuals, including those with disabilities. We are actively working to provide an inclusive and user-friendly experience for everyone.
Our Commitment to Accessibility
HHPSD strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the standard referenced in the U.S. Department of Justice’s 2024 rule for digital accessibility under the Americans with Disabilities Act (ADA).
Our goal is to ensure that all users can access essential information and services, including billing, account management, and customer support, regardless of the technology they use.
Ongoing Efforts
Accessibility is an ongoing priority. HHPSD is:
- Conducting regular accessibility audits using both automated and manual testing methods
- Identifying and remediating accessibility barriers across our website
- Improving navigation, structure, color contrast, and keyboard accessibility
- Ensuring compatibility with screen readers and other assistive technologies
- Training staff and content contributors on accessibility best practices
We are continuously working to improve accessibility and meet evolving standards.
Documents and Third-Party Content
HHPSD is actively working to ensure that documents, including PDFs and downloadable materials, are accessible. If you encounter a document that is not accessible, we will provide an alternative format upon request.
Some third-party platforms or services linked from our website may not be fully accessible. HHPSD is working with vendors to encourage and improve accessibility across these services.
Accessibility Tools
Our website includes an accessibility tool to help users customize their experience, such as adjusting contrast, text size, and other visual settings. While helpful, this tool is intended to supplement—rather than replace—our ongoing efforts to meet accessibility standards.
Need Assistance or Want to Report an Issue?
If you experience difficulty accessing any part of our website or need assistance with any service, we encourage you to contact us. We take accessibility concerns seriously and will make every reasonable effort to address issues promptly.
ADA Accessibility Contact:

Hilton Head Public Service District

- Phone: 843-681-5525
- Email: [email protected]
When contacting us, please include:
- The webpage or feature you are having difficulty with
- A description of the issue
- Your preferred method of contact
We aim to respond to accessibility inquiries within 5–10 business days.
Continuous Improvement
HHPSD recognizes that accessibility is an ongoing responsibility. We are committed to continually improving our website and digital services to better serve all members of our community.
