Hilton Head PSD’s Launches “Connect Now” Campaign to Urge Remaining Customers to Connect to Sewer

Hilton Head Public Service District (PSD) has connected 95% of their customers’ homes in north- and mid-island to the public sewer system. The nearly 1,000 remaining customers left are still using septic systems, which could pose public health and environmental problems for homeowners, tenants, and neighbors.

To learn more or to contact the PSD about connecting:

  1. Visit our Connect Now webpage at: https://hhpsd.com/connect-now/
  2. Email us at [email protected]
  3. Call our Customer Service Center at (843) 681-5525.

“Connect Now: Don’t Wait ‘Til It Breaks” urges homeowners to connect their properties before their septic system breaks. It can take weeks to replace septic systems due to the availability of the specific equipment and expertise needed for this type of job. 

PSD General Manager Pete Nardi recommends that homeowners start the connection process now.

The PSD encourages residents to report failing septic systems to the S.C. Department of Health and Environmental Control (DHEC), or to the PSD, which will pass the information on to DHEC. Failing septic systems can be reported to DHEC by calling (843) 525-7625. Where public sewer is available, repairs to failing septic systems are not allowed, nor may any new septic systems be installed, per DHEC regulations.

Homeowners who have not connected to the PSD sewer system put themselves and their neighbors at risk for incurring costly property damage repairs. Additionally, human waste contains multiple dangerous pathogens that aren’t safe for the public health or the environment.

Deep Well volunteers are on standby to help homeowners complete the Project SAFE application that provides financial assistance to those eligible for the program. For more information, contact Deep Well at 843-785-2849 or [email protected]. The PSD offers long-term, low-interest financing to all homeowners to cover their sewer connection costs. Homeowners who are interested in learning more about how to get connected should contact the PSD at 843-681-5525 or learn more at https://hhpsd.com/connect-now/.

“Functioning household wastewater plumbing is a necessity at all times, and the current global health crisis only underscores how important sanitation is to all of our quality of life,” Nardi said, adding, “Don’t wait until it breaks.”

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