843-681-5525

Leak Adjustment

If you like to fill out the form on paper, click here to download a fillable PDF. Download the PDF to your desktop. Fill out all of the required information and save the document.

Customer's Name As Listed on the Account*
First Last
Phone*
Email*
Service Address*
Street Address Address Line 2 City State ZIP Code
If residential, how many people reside at the service address:
Was the premises vacant or unoccupied when leak occurred?
Date(s) of Bill(s) containing water volumes associated with the leak*
Please provide the period of time for vacancy:
Has a water leak adjustment been requested or made for this service address during the last four years?
Note: We can complete two adjustments every four years for a premise and leak adjustments will cover no more than two (2) consecutive months.
When?
What was the source of the leak?*
Describe what has been done to fix the water leak problem(s).
Proof of repair is requested and should be submitted with this form (i.e. plumber itemized invoice, repair parts itemized receipt, or other documentation supporting any repairs). In the absence of documentation of repair, Hilton Head PSD will accept the Customer's signature below as an affirmation that repairs have been completed for residential customers and non-residential customers receiving an average of less than 300,000 gallons of water per month.
Attach a copy of invoices, receipts, other documents concerning repairs. File type supported: jpeg, pdf, gif, png.
Drop files here or

Accepted file types: jpg, pdf, gif, png, Max. file size: 20 MB.
Customer Confirmation*
As a Customer for the above listed service address, I hereby apply for a billing adjustment under the Hilton Head PSD Water Leak Adjustment Program. I confirm that the above and any attached information is true and accurate. I acknowledge and understand that only two water leak adjustment may be applied to my utility account in any 48-month period. I also acknowledge and understand that the PSD is not responsible for monitoring customer usage, notifying customers of leaks, locating leaks, or repairing leaks on the customer side of the meter and that the leak adjustment requested will reduce my excess usage for the allowable period to the lowest billing tier but will not eliminate usage charges for excess water consumed.
I accept.
Comments
This field is for validation purposes and should be left unchanged.

PSD's Latest News

PSD customers donate pop tabs for RMHC of Coastal Empire

Hilton Head PSD customers have a tradition of collecting Pop Tabs for the Ronald McDonald House Charities (RMHC) of the Coastal Empire in Savannah, Ga.

June 16, 2025

843-681-5525

Leak Adjustment

PSD's Latest News

PSD customers donate pop tabs for RMHC of Coastal Empire

Join us online

Subscribe to PSD's Emails

About the PSD

programs

Customer care

water quality